How Tech Support should be done


XKCD On Support

Most ISP technical support lines are sooo frustrating, I do so wish there was a way to say “Look, I understand all the moving parts here, and I can tell you we are going to waste the next 30 minutes. Can I talk to someone with knowledge rather than a script??”.

This is the main reason we use Andrews & Arnold as our ISP where possible. When you call, you speak to a qualified, helpful, geek. That kind of quality helpline is worth its weight in gold – we take the same approach at Amphora, where tech support is done by the developers.

(update: it appears A&A also noticed this cartoon and have adjusted their support policies!)